Contact Polymer 80 USA
Get in touch with our dedicated support team for assistance with orders, product inquiries, or any questions you may have.
Contact Information
Email Support
For order inquiries, product questions, or general support:
We typically respond within 24 hours during business days.
Live Chat
For immediate assistance during business hours:
Click the chat icon in the bottom right corner of our website
Available Monday-Friday, 9:00 AM - 5:00 PM EST
Order & Shipping Inquiries
For questions about order status, shipping, or delivery:
Include your order number in your email for faster service
Check our Shipping Policy for detailed information
Returns & Refunds
For questions about our money-back guarantee or returns:
Review our Refund & Return Policy
Contact us with your order number and reason for return
Quick Resources
Frequently Asked Questions
Find quick answers to common questions:
Important Documents
Review our policies and legal information:
Business Hours
- Monday 9:00 AM - 5:00 PM EST
- Tuesday 9:00 AM - 5:00 PM EST
- Wednesday 9:00 AM - 5:00 PM EST
- Thursday 9:00 AM - 5:00 PM EST
- Friday 9:00 AM - 5:00 PM EST
- Saturday Closed
- Sunday Closed
Please Note:
We are closed on major U.S. holidays. Email support is monitored during business hours, and we strive to respond to all inquiries within 24 hours.
For order status updates outside business hours, please check your email for tracking information or login to your account.
Important Legal Notice
Legal Compliance Responsibility: It is the customer's duty to verify the legal status of our products in their state or locality before contacting us with purchase inquiries. Polymer 80 USA cannot provide legal advice regarding local regulations.
Product Inquiries: When contacting us about products, please understand that we sell unfinished firearm frames and receivers made from high-strength polymer. These are not complete firearms and require machining and assembly.
Order Information: For faster service regarding existing orders, please include your order number in all communications. We have a minimum order amount of $150 and offer both Express and Standard shipping options.
For detailed information about our policies, please review our Terms & Conditions and Safety & Legal Compliance pages.
Our Commitment to You
At Polymer 80 USA, we pride ourselves on providing excellent customer service and timely responses to all inquiries.
24-Hour Response
We typically respond to emails within 24 hours during business days
Fast Order Processing
Orders are dispatched immediately after payment confirmation
Secure Communications
All customer communications are handled with strict confidentiality
Money-Back Guarantee
100% money back if product is not delivered