Frequently Asked Questions

We have a minimum order requirement of $150. This applies to the subtotal before shipping and taxes. Your cart must reach this amount before you can proceed to checkout.

We offer multiple payment options to suit every client:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Bank Transfers
• Money Orders
• Other secure payment methods listed at checkout

All payment details are displayed clearly during the checkout process.

All orders are dispatched immediately after payment confirmation. Once your payment is verified, our team processes and ships your order as quickly as possible, usually within 1 business day.

We offer two shipping options:

1. Express Shipping: Faster delivery with tracking (fee varies by location)
2. Standard Shipping: Economical option with tracking (fee varies by location)

Exact shipping fees are calculated and displayed at checkout based on your location and order size.

All our deliveries are done discreetly. This means:

• Packaging does not indicate the contents are firearm-related
• No company branding on the exterior of packages
• Generic return address labels
• Package contents described generically for shipping purposes

We prioritize your privacy throughout the shipping process.

Yes! We offer free shipping for all orders over $300. This applies to standard shipping within the continental United States. Express shipping may have additional charges even on orders over $300.

For more details, please see our Shipping Policy.

It is the customer's duty to verify the legal status of our product in his/her state. Firearm laws vary significantly by state and locality.

We recommend:

1. Consulting your state's official government website for firearm regulations
2. Checking with local law enforcement if unsure
3. Consulting with a legal professional specializing in firearm law

For more information, visit our Safety & Legal Compliance page.

Our products are unfinished firearm frames and receivers, typically made from high-strength polymer. These are not considered firearms under federal law until they reach a certain stage of completion.

Important notes:

• These items require machining and assembly to become functional
• They are sold for educational and manufacturing purposes
• Final assembly must comply with all applicable laws
• Some states regulate these items differently than federal law

Yes, you must be at least 18 years old to purchase our products. By completing a purchase, you confirm that you meet all age requirements for your jurisdiction.

Some states may have higher age requirements. Again, it is your responsibility to verify and comply with all local laws.

Our frames and receivers are made from high-strength polymer materials specifically engineered for durability and performance. These materials are:

• Rigorously tested for strength and reliability
• Resistant to impact and environmental factors
• Precision-molded for consistency
• Manufactured in the USA

Yes, all our products are manufactured in the United States. We are proud to support American manufacturing and jobs.

Our facilities adhere to strict quality control standards to ensure every product meets our high expectations for performance and reliability.

We offer a 100% money-back guarantee if your product is not delivered. If your order does not arrive, please contact our support team and we will initiate a full refund.

Please note: This guarantee applies only to non-delivery, not to customer satisfaction or change of mind. For details on returns for other reasons, please see our Refund & Return Policy.

We stand behind the quality of our products. If you receive a defective item, please contact our support team at support@polymer80usa.com within 14 days of receipt.

Include your order number, photos of the issue, and a description of the problem. We will review your case and provide instructions for replacement or return.

We offer multiple ways to contact our support team:

• Email: support@polymer80usa.com
• Live Chat: Available during business hours (click the chat icon in the bottom right corner of our website)
• Contact Form: Available on our Contact Us page

We typically respond within 24 hours during business days.

While we can provide basic information about our products, we do not offer technical support for assembly, machining, or gunsmithing. Our products are sold as unfinished components for educational and manufacturing purposes.

We recommend consulting with qualified professionals or comprehensive guides for assembly assistance.